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Delivery experiences could make or break consumer loyalty: Survey

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 FarEye consumer survey finds online shopping and at-home delivery appetite is growing, delivery experience is crucial

FarEye, a global SaaS platform provider transforming last-mile logistics, today announced findings from its survey of 1,000+ U.S.-based consumers. The new research revealed how shopping habits and delivery expectations shifted due to the pandemic and e-commerce growth. FarEye’s 2022 Consumer Behavior Survey polled over 1,000 individuals over the age of 18 in the United States. The survey was conducted in March 2022 using a third-party survey platform.

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